2. Explaining the legal bases we rely on
For simplicity, throughout this Policy ‘we’ and ‘us’ means the company, Omantravel Ltd.In specific situations, we will collect and process your data with your consent, for example when you sign up for a holiday. When collecting your personal data we’ll always make clear to you which data is necessary.
Contractual obligations
In certain circumstances, we need your personal data to comply with our contractual obligations.
Legitimate Interest
We have a legitimate interest in informing clients who have expressed an interest in receiving our newsletters and offers.For clients we have a legitimate interest in processing their data in order to design and plan appropriate holidays and tours. The clients have a legitimate interest in our processing their data in this way to allow us to carry out their requests.
Legal obligation
If the law requires us to we may need to collect and process your data. For example, we can pass on details of people involved in fraud or other criminal activity affecting the company
3. When do we collect your personal data?
4. What sort of personal data do we collect?
5. How and why do we use your personal data?
We want to give you the best possible customer experience. One way to achieve that is to get the richest picture we can of who you are by combining the data we have about you.We then use this to tailor the services we offer you. The data privacy law allows this as part of our legitimate interest in understanding our customers and providing the highest levels of service.Of course, if you wish to change how we use your data, you’ll find details in the ‘What are my rights?’ section 8 below.
Remember, if you choose not to share your personal data with us, or refuse certain contact permissions, we might not be able to provide some services you’ve asked for.
Here’s how we’ll use your personal data and why:
You are free to opt out of hearing from us by phone email or post at any time.
6. How we collect and protect your personal data
We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.Access to your digital personal data is password-protected and only available to authorised staff.
7. How long will we keep your personal data?
Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.At the end of that retention period, your data will either be deleted completely or rendered anonymous, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.We retain all information on enquiries from all potential clients for up to a year or until we deem there is no need to retain the information
8. Who do we share your personal data with? We never share your personal data with any third party for marketing purposes.9. What are your rights over your personal data?
If we choose not to action your request we will explain to you the reasons for our refusal.
Your right to withdraw consent
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.
Where we rely on our legitimate interest
In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.
Direct marketing
Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.
10. Contacting the Regulator
If you feel that your data has not been handled correctly, we would ask that you contact us and we will make every effort to correct the error. However you have the right to contact the Information Commissioner's Office.
© Omantravel Ltd Privacy Policy Issued 24th March 2018